NO MINIMUM ORDER REQUIRED
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You've got questions? We've got answers. Here are some of the most frequently asked questions along with our responses. If you can't find what you're looking for, please don't hesitate to reach out to us at marketing@wdfloormat.com for more assistance.
Yes, you can place orders online. WEIDAN, as a wholesaler, is dedicated to providing professional mat solutions for businesses of any size, which is why our website features trade prices.
You can place your order by submitting our “Contact Us” form or by emailing directly to Marketing@wdfloormat.com.
The trade price depends on the quantity of your order. Rest assured, regardless of the quantity, our trade prices are highly competitive in the market.
At WEIDAN, there is no minimum order quantity. You can start your business with just a single item order. We are happy to serve businesses of any size.
Certainly! For large quantity orders, feel free to contact us for a personalized quote.
Yes, indeed. We offer samples for free, though you will need to cover the shipping cost.
Please get in touch with us through our “Contact Us” form or by emailing directly to Marketing@wdfloormat.com., specifying the series or products you are interested in.
Absolutely! We are equipped to manufacture mats based on your provided samples or technical drawings. Our team specializes in customizing products to meet your exact specifications, ensuring that the final product aligns perfectly with your requirements.
Yes, every product undergoes rigorous quality control (QC) and quality assurance (QA) processes before dispatch. Our commitment to excellence ensures that all items meet the highest standards of quality and reliability prior to delivery.
Unfortunately, custom products are not eligible for return. However, don't worry; we will create a mockup for you after you submit your design. Production only begins once we receive your approval of the design.
Of course. All Logo & Custom Mat orders will have a design proof created before production. Our designers will create a proof based on your color requests and layout. The proof will be emailed to you for approval before manufacturing.
Certainly not. WEIDAN provides free mockup creation services. You'll only be charged for the product itself.
The colors you view may be greatly affected by your monitor and settings. Therefore, we cannot guarantee that the color you see is completely accurate to the actual mat color.
All trade sizes indicated on the product pages are approximate. Most matting shrinks during the manufacturing process and is therefore never exactly true to the stated trade size. There is a manufacturer's tolerance of approximately +/- 3-5%.
Yes, we ship our products worldwide. Currently, we have over 300 clients globally, and our products are sold in the Americas, Europe, Asia, and Oceania.
After you inform us of the products and quantities you wish to order, our sales department will create a personalized quotation for you, including the required shipping costs from the carrier.
Delivery typically takes between 10 to 20 days following receipt of your advance payment. The exact arrival time varies based on the specific products and order quantity.
Our products are securely packaged in export-standard cartons to ensure safe transit.
We offer a range of delivery terms, including FCA, EXW, FOB, CFR, CIF, DAP, DDU, and DDP, to meet diverse shipping needs.
WEIDAN will fully cover returns or exchanges due to product quality issues; requests for returns or exchanges not related to product quality may be refused by WEIDAN.
