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Shipping Policy

COSTS & DESTINATIONS

Standard ground shipping services are used by default for orders within the 48 continental United States, with no shipping charge applied under normal purchasing conditions. For other regions, offline orders are accepted, with shipping costs confirmed separately. Shipping fees for non-standard purchase orders are executed according to the terms specified below. We do not deliver to P.O. boxes or APOs.

 

SHIPPING TIME

All orders are dispatched from our factory in China. Within 3 working days of receiving your inquiry, we will provide you with a detailed quotation and delivery timeline for the products you require. Upon providing you with a quotation, we will include an estimated production and shipping timeline, generally ranging from 11 to 20 working days. However, the specific delivery time may vary depending on the volume and the specific products of your order.

Weidan does not provide any additional compensation for losses caused by shipping or transportation delays.

 

ORDER CHANGES

Order Cancellation You can cancel your order at any time before the advance payment is paid.

After the advance payment is paid and production has started, Weidan will not refund the advance payment if you cancel the order.

After Dispatch: Orders cannot be canceled once shipped.

Address Change You can change the address any time before the goods are shipped; after dispatch, any additional shipping costs due to address changes are not Weidan's responsibility and will be paid by you.

For all changes, please initiate the process by contacting our Customer Service at marketing@wdfloormat.com.


Returns and Exchanges

Weidan accepts returns or exchanges for reasons beyond product quality issues; however, customers will be responsible for the return shipping costs, and the advance payment for the order will not be refunded.For returns or exchanges initiated due to product quality issues, Weidan will fully cover the associated costs.

For all returns, please initiate the process by contacting our Customer Service at marketing@wdfloormat.com.